The University has launched a new walk-in IT Support Centre for its circa. 49,000 staff and students supported by the introduction of ITIL best practice processes and new IT service management (ITSM) software.
The University of Manchester is currently ranked fifth in the UK* and has the largest UK student community. Sysop has supported UoM’s ‘Future IT programme’ by delivering 73 training days to over 200 professional IT attendees in just 73 working days, designed to instil an understanding of their roles and responsibilities in the new ITSM environment.
The University of Manchester’s Service Support Manager, Martin Putwain, commented: “Sysop have supported our intensive training needs with highly flexible course and exam scheduling, all within a tight timescale.
“Their involvement will continue as we rebalance the IT team, creating new roles and embracing the cloud as we move to a more modern, service-driven model, driving greater efficiencies and a better customer experience. Our objective is to become a much leaner, more efficient organisation with slick, well-managed processes, and with services that increasingly are enabled by preferred partners.”
Sysop training delivered to date for UoM includes ITIL overview and foundation courses; operational support and analysis; service offerings and agreements; planning protection and optimisation; release control and validation; and Service Desk Institute service support manager and service support analyst courses.
Sysop director of professional services Adam Sawle added: “The challenge has been to sustain a high level of training quality through a period of rapid client change. Our training courses are central to the development of IT people and processes for the University’s new service-driven IT model.”
Sysop is a new breed of IT educator. The company champions the alignment of IT with business, promotes the pivotal role of the IT professional and believes that the primary purpose of training and education is to change behaviour in the workplace. Sysop’s mission is to provide a more creative and stimulating, world class educational environment that addresses vital areas of IT service management. The company’s training and education is designed to make ITIL more accessible, digestible and relevant for its clients, while its practical workshops can be tailored to the specific needs of the client organisation.
Founded in 1985 and headquartered in Heywood, near Manchester, Sysop operates internationally with associates in Sweden, Denmark, Belgium, Italy, Egypt, France, Ireland, and Saudi-Arabia, Singapore, Australia and Malaysia. For more information visit www.sysop.co.uk.
* Data from the Shanghai Jiao Tong University’s Academic Ranking of World Universities, 2015