In an education landscape where restricted budgets remain the biggest challenge for UK schools, gaining maximum value from ICT spend is still a key priority for today’s ICT leaders.
Recent research conducted by RM Education into the external ICT support marketplace, which surveyed ICT leaders at over 300 maintained secondary schools across the UK, revealed some interesting insights into the way schools are managing their IT support services, both now and in the future.
RM’s research reflected that while average network team sizes currently comprise of around four or five internal network staff, there is an increasing expectation from ICT leaders that due to continued budgetary pressures, network team sizes will fall over the next two years.
The only exception to this trend is in schools that already have significant external support with their ICT provision, where it is expected that in some instances, network team sizes may actually increase.
However, less than a fifth of those surveyed reported using a fully managed service, and over two thirds of schools said they prefer a modular approach where they can select specific support options that best suit the unique needs of their school, its pedagogy and its chosen technologies.
Chris Burgess, Senior Product Manager at RM Education, says: “The prevalence of cloud technologies is making lives much easier for network teams; they no longer need to manage kit, install updates and, in most cases, fix servers, as this can all be done much more cost effectively through cloud technologies.
While a smaller network team size can help alleviate some of these budgetary pressures, it can also decrease the capacity and knowledge held within an onsite team to deal with the volume and range of support queries they receive each day. – Chris Burgess, Senior Project Manager, RM Education
“Naturally, this has impacted on the amount of network staff required in a typical secondary school, so it’s unsurprising that most schools are expecting their network teams to shrink over the next few years. This trend is also being driven by BYOD implementation becoming increasingly widespread, coupled with things like enhanced system software deployments and data management implications such as the new GDPR requirements.
“However, while a smaller network team size can help alleviate some of these budgetary pressures, it can also decrease the capacity and knowledge held within an onsite team to deal with the volume and range of support queries they receive each day.”
Chris suggests that an external support service can fill this deficit and help schools to achieve their ICT needs by bringing in the knowledge and experience of a wide pool of external specialists, enabling existing network teams of any size to access support and freeing them up to focus on supporting teaching staff with classroom technologies.
“Network Managers are rightly starting to look at ways to reduce their workload and free up more of their time, so that they can reinvest those resources into making the most of technology in the school and staying on top of technology trends,” says Chris.
“This is an area which does need much greater focus, so while budgetary pressures are the main driver to an ICT support service, freeing up much-needed time to help develop teachers’ skills and give them more confidence with technology in the classroom is also becoming a priority.”
So what are the options for schools taking this modular approach? The first is an escalation support model where schools can select specific support or functions; this approach can be particularly beneficial where a network team is small and there is a clear gap in the technology knowledge required to perform a specific task, such as migration from Microsoft to Google.
We anticipate that modular support models which are flexible and scalable will begin to take on much more prevalence over the next 12 to 24 months. – Chris Burgess, Senior Project Manager, RM Education
If an additional level of support was required, schools could also explore pro-active remote services which are focussed on freeing up network teams by performing automated or standardised tasks such as system updates and security checks; tasks which are necessary, but often overlooked when network teams are busy firefighting more pressing issues.
Building on the pro-active service model, schools could also explore remote network management services, which can help them to stabilise their costs, widen their internal knowledge bank and, crucially, to transfer the risks associated with of day-to-day mishaps to the service provider.
The survey also asked ICT leaders what elements of ICT support were most beneficial to their school; the majority of respondents reported that the provision of unlimited usage, multiple platform coverage and expert technical knowledge were key.
“By conducting this latest research, we wanted to explore the current landscape of school IT and the issues that were most important to ICT leaders. The results reflect to us that in-depth technological expertise is a critical driver in selecting a support contract, while budgetary pressures continue to drive ICT leaders to explore options that could offer them much greater security and value for money,” says Chris.
“Conversely, we understand that schools are reluctant to be tied into a contract that isn’t specifically tailored to their needs. Therefore, we anticipate that modular support models which are flexible and scalable will begin to take on much more prevalence over the next 12 to 24 months.”
RM Education can provide schools with a range of hybrid support services on a single flexible contract, from running pro-active overnight checks on your school’s network to security audits, vulnerability scanning and SIMs support.
For more information on ICT support options, visit www.rm.com/products