Sysop to supports Manchester’s Future IT programme

The University of Manchester chooses IT consultant Sysop to support a programme designed to transform its IT services

The University of Manchester (UoM) has launched a new walk-in IT Support Centre for its circa. 49,000 staff and students supported by the introduction of ITIL best practice processes and new IT service management (ITSM) software.

Sysop has supported UoM’s ‘Future IT programme’ by delivering 73 training days to over 200 professional IT attendees in just 73 working days, designed to instil an understanding of their roles and responsibilities in the new ITSM environment.

“Sysop have supported our intensive training needs with highly flexible course and exam scheduling, all within a tight timescale,” comments The University of Manchester’s Service Support Manager, Martin Putwain. 

The challenge has been to sustain a high level of training quality through a period of rapid client change

“Their involvement will continue as we rebalance the IT team, creating new roles and embracing the cloud as we move to a more modern, service-driven model, driving greater efficiencies and a better customer experience. Our objective is to become a much leaner, more efficient organisation with slick, well-managed processes, and with services that increasingly are enabled by preferred partners.” 

Sysop training delivered to date for UoM includes ITIL overview and foundation courses; operational support and analysis; service offerings and agreements; planning protection and optimisation; release control and validation; and Service Desk Institute service support manager and service support analyst courses. 

“The challenge has been to sustain a high level of training quality through a period of rapid client change,” says Sysop director of professional services Adam Sawle.

“Our training courses are central to the development of IT people and processes for the University’s new service-driven IT model.”