Education is Changing​

How can IT leaders innovate for the next generation?​


This year has seen rapid and significant change in the education sector.

Universities must not only adapt to these changes now, but find innovative ways to apply technology to meet business challenges and the needs of students and staff in the future.

In this live panel discussion, experts explored the five key areas universities must focus on to deliver successful learning in an ever-changing world.



Steve Hoensch - Head of Frontline Services, Cambridge University

Steve is an experienced Frontline Support and Infrastructure Manager with a demonstrated history of working in research and the education industry. Skilled in NetApp, VMware, Active Directory, Windows Server, iOS, Development and management of both people and large scale projects. Strong information technology professional with over 19 years’ experience in this field including a Bachelor’s Degree focused in Information Technology from back in 2001.


Paul Harris - Enterprise Channel Manager: Education, Microsoft UK

Paul Harris is a 11 year veteran within the Microsoft Education team, focussed on driving Higher Education success through the adoption of Cloud technologies and solutions.


Craig Bramley- Lead Education Technologist, Public Sector, Citrix UK

Empowering digital learning transformation within Further & Higher Education Institutions through the adoption and use of beneficial Citrix / Citrix supporting technologies. Craig has worked closely with many Universities in the UK, including the University of Cambridge.


Our expert panel discussed…


Apart from pandemics, what other types of incident can disrupt services at a university? What are the risks of not being able to rapidly switch to an alternative way of working? 


What reassurances must higher education providers give to staff, about the protection of their intellectual property? And, to students about their privacy and security?


What must IT directors take into account when considering the needs of learners with disabilities? And, how should they cater to the needs of those without the ideal hardware or internet access?


How can the right tech help universities meet their sustainability goals and help to save the planet? 

Digital wellness and mental health

The mental health cost of lockdown is well-documented, especially among young people. How do we prevent digital overload and ensure learning remains ‘human’? And for staff, too, across the board.

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